ROCKY MOUNTAIN MATTRESS - Internet sales

Sparta, Wisconsin 2 comments

Before buying from this company, check what it will cost you in shipping if you should need warranty full-fillment!!!It is EXPENSIVE!

Buy local!!! I purchased a mattress from them and now need warranty as it has failed after less than four years. To get warranty service you have to send it back to their factory in North Carolina. You have to pay shipping to the factory and return shipping from the factory as well!!

I sent them three emails which they completely ignored.The only way I got any response from them was after I filed a complaint with the Better Businees Bureau of Utah.

AGAIN, BUY LOCAL WHEN IT COMES TO LARGE BULKY ITEMS THAT MUST BE SHIPPED BY A TRUCK LINE!!

Comments

Anonymous
Los Angeles, California, United States #1211876

Totally agree.Worst customer service I have ever dealt with.They have no real staff and no one to communicate with.

Still waiting on an order and replies and nonexistent or partial (which is even more frustrating).I would avoid like the plague.

Anonymous
#1021435

Truth it happened to us too!Failed in 5 years.

Would never deal with them again!

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